Returns & Refunds Policy
Your satisfaction is our priority
7-Day Returns
Return eligible items within 7 days of delivery
Full Refunds
Get a complete refund for eligible returns
Easy Process
Simple return procedure with clear instructions
Original Packaging
Items must be unopened in original packaging
Our Return Policy
At Gaming Gorillas, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy.
7-Day Return Window
You have 7 days from the date of delivery to initiate a return for eligible products.
Original Condition Required
Items must be unopened, unused, and in their original packaging with all accessories, manuals, and documentation included.
Proof of Purchase
You must provide your original order number and proof of purchase for all returns.
Defective Items
We'll cover return shipping for defective or damaged items. Contact us immediately with photos.
Eligible for Return
- Unopened console bundles and hardware
- Sealed accessories in original packaging
- Sealed physical games (new condition)
- Unopened controllers and peripherals
- Merchandise with tags still attached
- Items received defective or damaged
Not Eligible for Return
- Opened or used games and software
- Digital download codes (once revealed)
- Gift cards and store credit
- Items without proof of purchase
- Items damaged due to misuse
- Items returned after 7 days
How to Return an Item
Follow these simple steps to return your item:
Step 1: Contact Us
Email us at gaminggorillas@outlook.com with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos (if item is defective or damaged)
Step 2: Receive RMA Number
We'll review your request and provide you with:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Return address
- Any additional documentation required
Step 3: Package & Ship
Prepare your return package:
- Pack item securely in original packaging
- Include all accessories and documentation
- Write RMA number clearly on the package
- Ship to the address provided
Step 4: Inspection & Refund
Once we receive your return:
- We'll inspect the item within 2 business days
- You'll receive an email confirmation
- If approved, refund will be processed within 5-7 business days
- Refund will be credited to your original payment method
Refund Information
Processing Time
Refunds are processed within 5-7 business days after we receive and approve your return.
Refund Method
Refunds are issued to your original payment method (card or bank account used for purchase).
Bank Processing
After we process the refund, allow 3-5 business days for your bank to reflect the credit.
Shipping Costs
All shipping is FREE on our store, so there are no shipping fees to refund. Full product refund will be issued for approved returns.
Refund Timeline Example
Exchanges
We currently don't offer direct exchanges. If you need a different product:
- Return your original item following our return process
- Once refund is processed, place a new order for the item you want
- This ensures you get your preferred item as quickly as possible
Contact our team before returning. We can help you choose the right product or answer any questions about alternatives.
Damaged or Defective Items
If your item arrives damaged or is defective, we'll make it right immediately.
Contact Us Immediately
Report the issue within 24 hours of delivery via email or WhatsApp.
Provide Photos
Send clear photos of the damage, including packaging and item condition.
Free Return Shipping
We'll arrange free collection of the damaged item at no cost to you.
Replacement or Refund
Choose between a free replacement or full refund including shipping costs.
For items that develop defects after 7 days, manufacturer warranties apply. We'll help you with warranty claims and support.
Common Questions
Can I return a gift?
Yes, gifts can be returned within 7 days. The refund will be issued to the original purchaser's payment method, or we can provide store credit.
What if I changed my mind?
Change of mind returns are accepted if the item is unopened and in original condition. Return shipping costs are customer's responsibility.
Can I cancel before shipping?
Yes! Contact us immediately if your order hasn't shipped yet. We can cancel it and issue a full refund.
How do I track my return?
Use tracking from your courier when shipping the return. Email us your tracking number so we can monitor the return shipment.
Need Help with a Return?
Our customer support team is ready to assist you with your return or refund.