Privacy Policy
How we collect, use, and protect your information
Introduction
Welcome to Gaming Gorillas. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and handle your data in accordance with applicable data protection laws.
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Personal Information You Provide
When you make a purchase or create an account, we collect:
- Contact Information: Name, email address, phone number
- Billing Information: Billing address, payment method details
- Delivery Information: Shipping address, delivery instructions
- Account Information: Username, password (encrypted), preferences
- Communication: Messages you send us, reviews, feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent, links clicked, referring URLs
- Location Data: General location based on IP address
- Cookies: See our Cookies & Tracking section below
Payment Information
Payment information is processed securely through our payment provider, PayFast. We do not store your full credit card details on our servers. PayFast collects and processes payment information in accordance with PCI DSS standards.
How We Use Your Information
We use your personal information for the following purposes:
Order Processing
To process and fulfill your orders, send order confirmations, and provide customer support
Shipping & Delivery
To arrange delivery, provide tracking information, and communicate about your orders
Payment Processing
To process payments, prevent fraud, and verify transactions through our payment partners
Communication
To send you updates, marketing communications, promotional offers, and respond to inquiries
Analytics & Improvement
To analyze usage patterns, improve our website, and enhance user experience
Security & Legal
To protect against fraud, enforce our terms, and comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
All sensitive data is encrypted using SSL/TLS protocols during transmission
Secure Storage
Data is stored on secure servers with restricted access and regular backups
Access Controls
Strict access controls ensure only authorized personnel can access your information
Password Protection
Passwords are encrypted and never stored in plain text
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Your Privacy Rights
Under POPIA and applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you
Right to Rectification
You can request correction of inaccurate or incomplete personal information
Right to Erasure
You can request deletion of your personal information in certain circumstances
Right to Object
You can object to processing of your personal information for specific purposes
Right to Restriction
You can request restriction of processing in certain situations
Right to Data Portability
You can request transfer of your data to another service provider
Right to Unsubscribe
You can opt-out of marketing communications at any time
Right to Lodge a Complaint
You can file a complaint with the Information Regulator of South Africa
How to Exercise Your Rights
To exercise any of these rights, please contact us at gaminggorillas@outlook.com. We will respond to your request within 30 days. You may need to verify your identity before we can process your request.
Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page with an updated "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our website after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Information Regulator South Africa
If you have concerns about how we handle your personal information, you can contact the Information Regulator:
Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za