Frequently Asked Questions

Delivery times vary depending on your location:

• Major Cities (JHB, CPT, DBN): 2-3 business days
• Other Urban Areas: 3-5 business days
• Rural Areas: 5-7 business days

Orders are processed within 24 hours on business days. You'll receive tracking information once your order ships.

Shipping costs are calculated based on the total order value:

• Orders over R1,500: FREE shipping
• Orders under R1,500: R99 standard shipping
• Express Shipping: R199 (1-2 business days in major cities)

Yes! Once your order ships, you'll receive an email with a tracking number. You can track your package using the courier's website. We partner with leading South African couriers for reliable delivery.

Yes, we deliver to all major cities and towns across South Africa. Some remote rural areas may experience longer delivery times. Contact us if you're unsure about delivery to your area.

If your order hasn't been dispatched yet, we can update your delivery address. Contact us immediately at gaminggorillas@outlook.com or via WhatsApp with your order number.

We accept the following secure payment methods:

• PayFast: Credit/Debit Cards, Instant EFT, SnapScan
• Manual EFT: Direct bank transfer (requires payment confirmation)

All online payments are processed securely through PayFast's encrypted payment gateway.

Absolutely! We use PayFast, South Africa's leading payment gateway, which is PCI DSS compliant and uses 256-bit SSL encryption. We never store your card details on our servers.

When selecting EFT at checkout, you'll receive our banking details and a unique reference number. After making the payment at your bank:

1. Use your order number as the payment reference
2. Send proof of payment to gaminggorillas@outlook.com
3. We'll confirm payment and process your order within 24 hours

Currently, we don't offer cash on delivery. However, you can use PayFast's Instant EFT option for immediate bank transfers, or do a manual EFT and send proof of payment.

We offer a 7-day return policy for most products. Items must be:

• In original, unopened packaging
• In resalable condition
• Accompanied by proof of purchase
• Free from any damage or signs of use

Software, downloadable content, and opened games cannot be returned due to licensing restrictions.

To initiate a return:

1. Contact us at gaminggorillas@outlook.com with your order number
2. We'll provide you with return instructions and an RMA number
3. Ship the item back to us (shipping costs may apply)
4. Once received and inspected, we'll process your refund within 5-7 business days

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Bank processing times may vary, typically taking 3-5 additional business days to reflect in your account.

We're sorry if this happens! Contact us immediately with photos of the damage. We'll arrange a free collection and send a replacement or provide a full refund, including original shipping costs. All products come with a manufacturer warranty for defects.

Yes! We only sell 100% authentic, brand-new products from authorized distributors. All items come with original packaging and manufacturer warranties. We never sell used, refurbished, or counterfeit products.

All products come with the manufacturer's warranty, which varies by product:

• Consoles: 12-month manufacturer warranty
• Controllers & Accessories: 6-12 months (varies by brand)
• Games: 30-day warranty against manufacturing defects

Keep your proof of purchase for warranty claims.

Stock levels are updated regularly. For popular items that are out of stock, contact us to be added to our waiting list. We'll notify you as soon as the item is back in stock.

Most modern console games are region-free and will work on any console worldwide. However, some games may have regional restrictions. Check the product description or contact us if you're unsure about a specific title.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and get exclusive deals sent to your email.

We're here to help! You can reach us via:

• Email: gaminggorillas@outlook.com
• Phone: +27 83 608 7668
• WhatsApp: Eugene (083 608 7668) or Thinus (064 900 0869)
• Hours: Mon-Fri 9AM-6PM, Sat 9AM-2PM SAST

If your order hasn't been dispatched yet, you can cancel it. Contact us immediately at gaminggorillas@outlook.com or via WhatsApp with your order number. Once dispatched, you'll need to follow our return process.

Currently, we don't offer gift wrapping services. However, all items are packaged securely and professionally. Gift cards are coming soon! Contact us for special gift orders, and we'll do our best to accommodate your needs.